RETURN POLICY

 

ALL SALES ARE FINAL!

Honey's Nail Secret does not issue any returns or exchanges on any of our products.

We understand that special situations can occur—returns may be accepted on a case-by-case basis with a 30% restocking fee

Honey's Nail Secret Return & Refund Policy

We want our customers to be satisfied with their purchases. Please review our return policy carefully before making a purchase.

Return Eligibility

Honey's Nail Secret accepts returns of eligible merchandise within 15 days of delivery, subject to the following conditions:

  • All returns must include the original receipt or proof of purchase.
  • Items must be unused, unopened, sealed, and in their original packaging.
  • Products must be returned in good, resalable condition.
  • Used, opened, altered, damaged, or incomplete products are not eligible for return or refund.
  • All returned merchandise is subject to inspection before a refund is approved.
  • A 30% restocking fee will be deducted from the refund amount.
  • Original shipping charges are non-refundable.
  • Customers are responsible for all return shipping costs.

Free Shipping Orders

If an order originally qualified for free shipping, including orders of $150 or more, and the customer chooses to return all or part of the order, the customer will be responsible for the original shipping cost incurred by Honey's Nail Secret to ship the merchandise.

The applicable original shipping cost may be deducted from the customer's refund in addition to any applicable restocking fee.

Non-Returnable Items

For health, sanitation, safety, and product-quality reasons, the following products are final sale and cannot be returned or exchanged:

  • Gel polish
  • Nail lacquer/nail polish
  • Gel products
  • Acrylic powders
  • Acrylic liquids and monomers
  • Other liquids and chemical products
  • Electric files
  • Drill bits
  • Implements
  • Used or opened acrylic products
  • Used, opened, or unsealed products
  • Customized or personalized orders
  • Special-order merchandise
  • Drop-ship orders
  • Pedicure spas

Some products may have additional return restrictions, warranty terms, or requirements. Product-specific policies will apply when applicable.

Customized, Special-Order & Drop-Ship Items

Customized orders, special orders, and drop-ship items are final sale and non-refundable.

This includes, but is not limited to:

  • Pedicure spas
  • Salon furniture
  • Customized products
  • Products ordered specifically at the customer's request

Defective, Damaged in Shipping, or Incorrect Items

If you receive an item that is defective upon arrival, damaged during shipping, or different from what you ordered, please contact Honey's Nail Secret as soon as possible and provide your order information along with photos or other documentation showing the issue.

For purposes of this policy, "defective" means an out-of-box defect that is present when the product is first received.

Normal wear and tear, damage caused by misuse, improper installation, improper maintenance, accidental damage, or product failure occurring after use is not considered an out-of-box defect and may instead be subject to the applicable manufacturer's or Honey's Nail Secret warranty policy.

Refund Processing

Once a returned product is received and inspected:

  • Honey's Nail Secret will determine whether the product meets the return requirements.
  • Approved refunds will be calculated after deducting the 30% restocking fee, applicable shipping charges, and any other non-refundable charges.
  • Products that are used, opened, damaged, missing packaging or components, or otherwise not in resalable condition may be denied a refund.

Return Shipping Responsibility

Customers are responsible for properly packaging and shipping authorized returns back to Honey's Nail Secret.

Honey's Nail Secret is not responsible for merchandise that is lost or damaged while being returned by the customer.

Final Sale

Products identified as Final Sale, clearance merchandise designated as non-returnable, customized products, special orders, drop-ship products, and any products listed as non-returnable under this policy are not eligible for refund or exchange.

By purchasing from Honey's Nail Secret, the customer acknowledges and agrees to this Return & Refund Policy.

If your order arrives : damaged, wrong items, or missing items ,

Please contact us by phone (888)-339-6696 or email honeysnailsecret@gmail.com within 7 calendar days from the delivery date

Includes :

Your Name :

Email address or shipping address : 

Order number :