FAQs

- How can I contact you?

Please email us Honeysnailsecret@gmail.com . If it is regarding your order, please include your name and order number.

- What if the product I want is out of stock?

Please sign up for the notification on the sold out product page. Our team will send an email to let you know when the product you want is back in stock.

- What if I’m having problems using the product?

Our team always try to provide our best support and products instructions whenever we can. If you’re having issues with any products, email us at Honeysnailsecret@gmail.com

- Can I cancel/ add/ edit my order once it has been placed?

Please contact us by email honeysnailsecret@gmail.com to add items.

Cancellation cannot be accepted after customer placed order.

- What if I entered a wrong shipping address?

Please contact us by email Honeysnailsecret@gmail.com with your order number. We will not be able to update the shipping address once the order has been processed.

- My package says delivered but i did not receive it

Please contact us if you did not receive your order in 1-3 days after received notification out for delivery from our system

We recommend that you check in with the nearest ( UPS or USPS ) location , your neighbors and members of your household.

Disclaimer: By purchasing any of our products the buyer assumes all responsibility for its use. Please understand all of our products for professional use only ,our products could be a choking hazard, and are not suitable for small children . We are not responsible for any harm or damage that may occur incidental to any product of, or related to Honeysnailsecret

We reserve the right to refuse service.